- Build, deploy, and maintain custom websites and web apps for small-business clients using modern frameworks, CMS platforms, APIs, and cloud services
- Translate loosely defined client needs into technical requirements, implementation plans, and production solutions
- Deploy and maintain production apps on Vercel, Cloudflare, Render, and related platforms; troubleshoot app, DNS, and SSL/TLS issues
- Ongoing technical support for 6 recurring clients across hosting, domains, DNS, SSL, email, CMS, SaaS integrations, and production
- Document systems and support procedures; help nontechnical clients evaluate tools and vendor platforms
- Administered 5 client environments across Microsoft 365, Entra ID, and Google Workspace using CIPP and GAM
- Supported 250+ Windows and Apple endpoints with Intune, Addigy, NinjaOne, and Windows Autopilot
- Configured networks, firewalls, VPNs, and DNS; used Auvik for monitoring, discovery, and topology
- Supported endpoint, identity, and email security with SentinelOne, Huntress, Duo, DNSFilter, Avanan, and EasyDMARC
- Diagnosed email delivery and authentication issues involving SPF, DKIM, and DMARC
- Used Autotask PSA for tickets and workflows; automated onboarding and improved client portal delivery with CloudRadial and Hudu
- Administered Cove and DropSuite backups and maintained technical documentation
- Analyzed structured datasets with Excel and Python to support investigative work
- Produced reports from data analysis to support investigations
- Led weekly classes in introductory programming and digital literacy for elementary students using MIT Scratch
- Managed company web systems and digital infrastructure while supporting event-production and logistics operations
- Coordinated crews, vendors, equipment, and inventory for large-scale events in a fast-moving, client-facing environment
- Contributed to web and mobile app development with Ruby on Rails, React Native, and Expo
- Participated in collaborative Git/GitHub workflows including pull requests and code review
- Provided helpdesk support for student accounts and devices
- Supported school printers, projectors, and related campus technology